Report to: Senior Director of Programs

Supervises: Research and Community Care Program Manager, Complex Care Program Manager, Senior Support Coordinators, Support Coordinators

Status: Full-time, minimum of 32 hours per week, exempt

Date Revised:  January 2026

الوصف التنظيمي

The mission of the Chicago Abortion Fund is to advance reproductive autonomy and justice for everyone by providing financial, logistical, and emotional support to people seeking abortion services and by building collective power and fostering partnerships for political and cultural change. We envision a world where everyone has the freedom and autonomy to create lives, families, and communities that are healthy, safe, and thriving and where the full range of reproductive choices, including abortion, are accessible and affirmed.

ملخص الموقف

The Director of Helpline Partnerships reports to the Senior Director of Programs and is responsible for providing leadership and strategic oversight for CAF’s external facing programmatic infrastructure and complex care programs. The key responsibilities include managing CAF’s relationships with clinical partners, logistical support vendors, and external research partners. The Director of Helpline Partnerships supervises manager-level staff and, when needed, coordinator-level staff, and is responsible for ensuring CAF’s complex care programs, research projects, and related partnerships are efficient, compassionate, and grounded in reproductive justice values. This role plays a critical function in shaping CAF’s programmatic partnerships while continuously improving systems to meet the evolving needs of abortion seekers across the country. 

The Director of Helpline Partnerships is a new position created during a time of transition for the organization, and it is intended to grow into the outlined essential job functions.

Compensation & Benefits 

• Starting salary range: $92,829 -$114,604  (based on experience and qualifications).

• All full-time employees are eligible for the full benefits package including:

• 401K with up to 5% employer match.

• Unlimited paid time off, including a mandatory four weeks off.

• Paid parental leave.

• 100% employer-paid health insurance premiums (medical, dental, vision) with 50% dependent coverage.

• Observance of federal holidays.

جدول العمل

• A full-time work week is a minimum of 32 hours over four days.

• Illinois residence is required. Relocation fees are not provided by CAF.

• Hybrid schedule: minimum one day in the office per week (West Loop, Chicago).

مهام الوظيفة الأساسية:

Programs Oversight and Development (approximately 35%)

• Ensure smooth and seamless daily helpline operations, including vendor and tool usage and caseload balance for support coordinators

• Oversee management of CAF’s logistical support partnership network, including lodging, transportation, childcare, and related services, ensuring coordination centers caller experience and safety.

• Partner with vendors and service providers to troubleshoot barriers and ensure callers receive timely, compassionate logistical support.

• Translate findings from research partnerships into program changes, policy recommendations, and internal learning, collaborating with relevant departments on strategic program design and vision.

• Identify gaps and opportunities in the regional care ecosystem and lead development of new initiatives, partnerships, or workflows in response.

Complex Care Program Oversight (approximately 15%)

• Shape the long-term vision for CAF’s hospital partnerships, logistical support systems, and complex care infrastructure (in collaboration with leadership team)

• Collaborate with relevant clinical and municipal stakeholders, as well as internal departments, to further the mission of the complex care program. 

• Oversee care coordination for callers who require complex abortion care, working to ensure seamless navigation across internal teams and external health systems.

• Develop and refine protocols for complex case escalation and care coordination in collaboration with the Director of Helpline Services and support of Program Managers.

Research & Strategic Partnerships (approximately 15%)

• Oversee external research collaborations, ensuring alignment with CAF’s mission, values, and ethical standards.

• Work collaboratively with partners to identify emerging needs, barriers, and opportunities for increased access and improved care.

• Manage relationships with external clinical and research staff, serving as the primary point of contact and ensuring timely information-sharing, program alignment, and strong referral pathways.

• Build strategic relationships with partners, funders, researchers, and community stakeholders to expand CAF’s influence, collaboration, and reach.

• Support both the Complex Care Program Manager and the Research and Community Care Program Manager in implementing research projects, managing relationships with academic partners, and contributing to data-driven program improvement.

• Represent CAF in external strategy groups, coalitions, advisory bodies, and collaborative initiatives related to complex care and logistical support for abortion access.

Collaboration & Logistics Coordination (approximately 15%)

• Lead coordination of vendor contracts;  serve as main point of contact for collaboration and logistics with travel and clinical partnerships

• Maintain partnerships with external partners to strengthen referral networks and collaborative initiatives.

• Partner with the operations department to ensure seamless coordination of patient travel and support services.

• Support with troubleshooting communication, billing, and other issues.

• Ensure implementation of CAF policies and practices across service delivery teams, including but not limited to data protection and confidentiality.

• Collaborate with internal teams to integrate research, evaluation, and program learnings into service design.

• Work closely with the Director of Helpline Services to manage relationships with grantees and relevant leadership pipeline consultants to strengthen helpline partnerships.

Support Team Management (approximately 15%)

• Supervise, coach, and support the Complex Care Manager, Research and Community Care Program Manager and coordinator-level program staff.

• Steward internal leadership pipelines by developing and supporting opportunities for professional growth and leadership among manager and coordinator-level program staff.

• قيادة تطوير ثقافة فريق عمل سليمة ترتكز على التعاون العميق والثقة والفضول والمساواة والتغذية الراجعة والاستدامة.

• Lead annual planning, goal setting, and evaluation processes for service delivery teams alongside the Director of Helpline Services.

Other (approximately 5%)

• Engage in outreach activities to raise awareness of CAF’s mission and services.

• Act as a public spokesperson as needed in media, conferences, and convenings.

• Works pro-actively and in good faith to support and strengthen the overall stability and effectiveness of the organization.

• Actively participate in required internal and external meetings, and respond in a timely manner to CAF staff communications.

• Participates proactively to fulfill staff duties, including making every effort to meet deadlines.

• Update professional knowledge by participating in educational opportunities approved by CAF and professional organizations as relevant to your role.

• Perform other duties as assigned by supervisor.

المؤهلات والخبرات

• 4+ years of experience in program leadership, direct service operations, and/or team management

• Deep commitment to reproductive justice, abortion access, and values-aligned support systems

• Demonstrated ability to supervise and grow mid-level managers and direct service staff

• Excellent organizational, communication, and problem-solving skills

• Experience working in trauma-informed environments and/or providing emotional support

• Comfortable with digital systems and platforms (Airtable, Google Suite, CRM tools, etc.)

• Exceptionally organized and detail-oriented; able to juggle multiple deadlines and priorities

• Strong critical thinking skills and solutions-focused approach; anticipates needs and follows through with sound judgment

• Self-motivated, resourceful, adaptive, responsive, and able to make strategic decisions 

• Flexible and adaptable: comfortable switching between executive support, project tasks, and office coordination needs

• Comfortable working in a fast-paced, high-energy, and collaborative environment 

• Ability to work equally well independently and as part of a collaborative team 

• Comfortable asking for support or help when needed 

• Ability to focus on overarching goals while staying on point with detail-oriented tasks and initiatives 

• Ability to work effectively with a wide range of constituencies in a diverse community 

• Commitment to reproductive justice and comfort working in a mission-driven, equity-focused environment

• Experience in scheduling, staffing, and remote team oversight is a plus

• Lived experience with abortion or providing abortion support is highly valued

• Bilingual or multilingual skills a plus

بيئة العمل 

• مطلوب استخدام معدات مكتبية قياسية (أجهزة كمبيوتر، ماسحات ضوئية).

• كثرة الجلوس والاتصالات الافتراضية (البريد الإلكتروني ومؤتمرات الفيديو).

• Some off-site work may be required; accessibility will be prioritized.

• Evening and weekend work may occasionally be required.

• Must be able to conduct business in English; however, fluency in languages other than English is a plus. Spanish  pay differential available for qualified candidates.

• يمكن توفير الترتيبات التيسيرية المعقولة لتمكين الأفراد ذوي الإعاقة من أداء الوظائف الأساسية.

الالتزام بالتنوع والشمول والمساواة

CAF is an equal opportunity employer, committed to an equitable workplace where all staff are valued. We strongly encourage applications from women, people of color, LGBTQ+ individuals, people with disabilities, immigrants, and others underrepresented in our field.

If you need reasonable accommodation because of a disability for any part of the employment process, please email belinda@chicagoabortionfund.org or call 847-774-0456 and let us know the nature of your request and your contact information. 

Disclaimer This position is supported through grant and donation funding. Continuation of employment is contingent upon the renewal of that funding. The organization remains committed to pursuing ongoing resources to sustain this role and will provide timely communication regarding any changes.